CON.NEXO’ ICT Partner in Your excellence

THE APPROACH TO INTEGRATED MANAGEMENT IN COMMUNICATION PROCESSES OF COMPANY'S DYNAMICS

The Enterprise Communication processing expertise center is an innovative approach to integrated communication in communication processes of company's dynamics.

Its objective is the management of documentation flows and messaging of operative business processes, both addressed outside and received by the stakeholders.

It deals with documents and messages with respect to internal governance policies, references rules (Privacy code, Sarbanes Oxley, Hipaa, Basel II...) and of the technological market standards (substitutive documentation, Electronic signature, EDI...)

It supplies the determination of an ordered reference panel for the company, supporting it in the road map coherent with organizational internal and external dynamics.

Enterprise Communication Processing offers a complete range of managerial and technological consultancy for all organizations, operating vertically in the areas of relationship with the market management (clients, suppliers, banks, consumers), programming and organization of relations, change management, information and communication technology.

Added value

• Business processes supported by integrated information systems exchange flows of information, messages and documents that have to be processed according to management models close to business policy and legislative rules, to which each element of the value chain has to follow and conform, otherwise risking the interruption and alienation of the concepts such as quality of process, product traceability, transaction logs.

• The numerousness and diversity of these flows increases with the organizational complexity and with dimensions of handled processes; the processes governance for the treatment of information are an unescapable value for:

• big dimensions companies which adopt service models based on economy of scales and globalization of the value chain
• average dimensions companies whose high level of services establish the competitive edges which distinguish them from the highly competitive market context
• Small dimensions companies which have to adopt low cost automatized processes that don't foresee high activation investments

Enterprise Communication Processing guarantees specific process skills and widely experimented solutions aiming at innovation of contents and economic service models.

Solutions and services

The companies working in dynamic market contexts have to conciliate the steady quality improvement with the rationalization of the use of resources. The specific skills developed in innovative process, product or service areas are applied in different intervention fields to provide organizational and technological solution integrated and compatible with the field requirements and the reference operative area.

Information lifecycle management:

• Marketing and communication area
• Client's relationship management area
• Administrative and stakeholders relationship area
• Security and information infrastructure area

Integrated messaging:

• Management of the multimedia input channels and their conversion, tracking and upload in the operative process database
• Management of information and output documents, communication and operation process systems to multimedia formats requested by external interlocutors
• Use of front-end instruments compatible with office automation, mobility, data-voice-video operative needs

Methods and instruments

To ensure an integrated governance vision of the different dimension of the same information and messaging management process, it has been developed a new methodological approach which guarantees the definition of an organizational and technological model, unique and interdisciplinary articulated on two main guiding principles:

Safe and integrated technological architecture

implementation of a technological structure to collect ad handle information that foresees integration instruments to guarantee on one side the information exchange and transversal data analysis and on the other side the compliance with current regulations (data information security, privacy respect, risks protection and prevention).

• Business Intelligence architecture (data warehouse, business performance management, data quality)
• ERP systems
• Multichannel systems
• Enterprise Project management systems

SAAS added value services

development of architectural solutions addressed to services to be supplied in REVENUE SHARE, WHITE LABEL, SAAS, PRODUCT modes, aimed at obtaining results in a short period of time and with verifiable return on investments.

• FAX-VOICE-MAIL-TELEGRAMS platform
• Orders collection and automatic reservations – Reading of warehouse availability
• Opinion surveys – televoting
• Advertising material request, document IVR reading, catalogue forward
• Handling of product guarantees