Management Team

Competence: Services

Services Division Methodology

 

The model of service of CON.NEXO's Services Division

The “best practice” reference model used by CON.NEXO’ for the supply of services is ITIL.

The culture of service: pro activeness to reach business objectives

CON.NEXO’ services division proposes itself to support Client's key processes through its services:

  • Supervising the running of all ICT components with no interruption
  • Managing the execution of operating procedures and the maintenance of the documentation related to operativeness
  • Managing the key people involved in the process of services supply

The presence is guaranteed by a team of experts who know the value of services and take full stock of all the actions aimed at anticipating and solving critical events.

These experts are equipped with ICT Governance instruments, integrated into a unique management and control system which allow to carry out:

  • The collection and elaboration of information on the status of all the systems both in terms of functionality and on the level of the use of resources
  • The tracking of open problems until they're solved
  • The updating of configurations documentation
  • The collection, correlation and steady analysis of the events with the objective to identify potential threats

Experience CON.NEXO'