Management Team

Competence: Services

Services Division ICT Management

ICT Management

The approach to increase company performance

To reach this strategically important objective it  is necessary to keep a steady view on the status and performance of a company's ICT components, to detect possible problems and pre-empt by corrective action.

Although many companies find the time, the resources and the technical skills to implement a governance system, with 24/7 effectiveness and with real time response guarantee, most companies find it represents a real organizational and economic challenge.

In particular CON.NEXO’ Services division supports ICT structures by:

  • Ensuring a first level “on-site” support
  • Assuming remote control of left systems
  • Steadily monitoring all ICT components (systems, applications, database, middleware, intra/extranet network, infrastructure)
  • Ensuring real time management of all detected events
  • Managing and controlling the level of fixed services
  • Optimizing the performance and anticipating the problems related to resources saturation
  • Providing technical help desk support
  • Guaranteeing the logical security of fixed services
  • Guaranteeing presence at Client's in the requested cases

Offered services

  • “Mission critical” application management
  • ERP Oracle e-Business suite, J.D. Edwards and SAP management
  • Management of technological systems on Microsoft, Unix, “open” and IBM AS400 ambients
  • Database Management Oracle, Oracle Applications, JDE CNC, ms sql, my sql, sybase
  • Security Monitoring & Prevention
  • Networking monitoring
  • Multichannel messaging using iCube+ platform
  • Management of local and geographic communication networks
  • Desktop Management

Experience CON.NEXO'