Case History Service

Case History: Services Division

Here are some case histories of projects and services supplied by the CON.NEXO’ Services Division.

Following company policy, clients' names are not shown. For more information you can contact us at marketing@connexo.it.

 

Retail field JD Edwards International Application Management

Company requirement

  • Following strong growth in acquisitions, defining a support service to international users, application monitoring and stabilization to business support.

Results

  • Analysis of backlog ticket
  • Design of new service architecture (SLA and KPI)
  • Application Management three year contract for Oracle JD Edwards
  • Coverage: USA, Europe
  • Three year contract for the management of application technological aspects (CNC)

 

Travel field Oracle e-Business suite International Application management

Company requirement

  • Following the implementation of Oracle E.B.S. Applications, client wished to activate a support service for international users and stability handling of the application to business support.

Results

  • Analysis of current service and organization
  • Analysis of backlog ticket
  • Design of new service architecture (SLA and KPI)
  • Transition to international service
  • Application management two year contract
  • Coverage: Europe, Asia.

 

Manufacturing field SAP Italy application management

Company requirement

  • Client wished to activate a support service for Italian users to handle SAP information system.

Results

  • Analysis of current service and organization
  • Analysis of backlog ticket
  • Design of new service architecture (SLA and KPI)
  • Transition to international service
  • Application management two year contract
  • Coverage: Italy.

 

Telecom field Oracle e-Business suite Italy application management and connected platforms

Company requirement

  • Management of Oracle EBS and connected applications (Piteco, Discover, FAM ICT-asset).

Results

  • Transition to service
  • Application Management two year contract
  • Coverage: Italy

 

Real Estate Franchising field Full ICT outsourcing

Company requirement

  • Following the strong growth of the group in terms of acquisitions and volumes, client looked for a partner highly specialized in the management of information systems to be able to concentrate on CORE BUSINESS.

Results

  • Analysis of current service and organization
  • Design of new service architecture (SLA and KPI)
  • Three year contract for:
  • Application Management for Oracle JD Edwards application
  • Management of integrated applications: Piteco, Hyperion, Risks Central
  • Management of technological architecture on data center
  • Management of networking and security
  • Management of e-mail and collaboration systems

 

Transportation field Business Process Outsourcing HUB resources monitoring

Company needs

  • To activate a service of job monitoring by the logistic hubs moving from a monthly to a daily closing governance.

Results

  • Analysis of business needs
  • Design of service architecture (SLA and KPI)
  • Two year contract for:
  • Verification of documents validity
  • Badge release for activity control
  • Management of tracking implants
  • Information collection
  • On line Report

The platform used for the service is the CON.NEXO’ – People Anywhere solution.

 

Airport field Oracle Database management

Company requirement

  • To activate a service for the monitoring of company database

Results

  • Volumes analysis
  • Design of service architecture (SLA and KPI)
  • Three year contract for database monitoring.

Experience CON.NEXO'